Frequently Asked Questions

Everything you need to know about your sweet experience at CANDY HOUSE, Inc.

What are your shipping rates and delivery times?

We offer standard shipping at a flat rate of $5.99, which typically takes 3-5 business days. Express shipping is available for $12.99 and delivers within 1-2 business days. Orders over $50 qualify for free standard shipping.

Do you ship internationally?

Currently, CANDY HOUSE, Inc. ships to all 50 U.S. states and Canada. We are working on expanding our international shipping capabilities to bring our treats to more countries soon.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns on candy. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.

Are there options for people with dietary restrictions?

Yes! We carry a wide variety of sugar-free, gluten-free, and vegan options. You can use our website filters to browse specific dietary categories and view full ingredient lists on every product page.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.